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Terms and Conditions

 

In General
These terms and conditions are designed to assist us with our goal of running our business with minimal overhead and maximum efficiency so we can offer the best prices and the superior service our customers deserve.  Please feel free to contact us with any questions related to the following terms and conditions.

Metering Pumps USA, LLC.
68 The Promenade
Newnan, GA 30265

Phone: (404) 641-6867
e-mail: ChrisL@MeteringPumpsUSA.com

For updates on home chemical feed and metering pump products please visit us regularly at MeteringPumpsUSA.com. Thank you for your business!

 

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE ONLINE SERVICE. YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS.   IF YOU ARE NOT WILLING TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SERVICE.

 

Security
You can shop at MeteringPumpsUSA.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

MeteringPumpsUSA.com is registered with the Authorize.Net Verified Merchant Seal program.

We also protect your information offline as well by limiting access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Privacy Statement
All information that you provide is for our use only and will be held in strict confidence. We will not sell, trade or pass on any personal or business information provided by our customers.  We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose.

Once you become a customer, you may receive, from time to time, emails from us such as news, updates and/or new product information.  If you would prefer not to receive these, please contact us.  You can also contact us via e-mail or phone and request that we delete and/or correct any data that we have on file.

 

Methods of Payment
We accept most major credit cards, including Visa, MasterCard, American Express and Discover.  There is no surcharge for using your credit card to make purchases.

Visa, Mastercard, American Express, Discover Card

If you prefer to pay by check (for mail-in orders only), your order will be processed once your check has been received and has cleared our bank.   We cannot guarantee the availability of a product at the time funds clear or payment is received. We will charge a $25 fee on all returned checks. 

At this time, payment is required at the time the order is placed; the charge will not be completed until the product is physically shipped.

 

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Metering Pumps USA, LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. If part or all of your order is cancelled us for any reason, a complete refund will be issued for the portion of the order cancelled.

 

Out-of-Stock Products
We will ship your order as soon as it becomes available. Most orders ship the same or next business day depending on when your order is received. However, there may be times when a product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered which are out-of-stock and unavailable for immediate shipment.

 

Non-Stock Items
Our goal is to stock as many parts as possible and we put more and more parts into stock each week.  In situations where we do not have something in stock, we will have the item shipped directly from the manufacturer. 

These are the appromimate transit times for items sent from their manufacturing facilities.

Pulsatron: Punta Gorda, FL
ChemTech: Punta Gorda, FL
Mec-O-Matic: Punta Gorda, FL

 

Custom Configurable Products Such as Pumps and Flow-meters
With the enormous number of pump and wet-end combinations, keeping every pump in stock is impractical and cost-prohibitive. We do, however, stock the most commonly used pump configurations.  Undoubtedly, most pumps will have to be drop shipped directly from the manufacturer.  Most, if not all of the manufacturers listed on this website do not ship thier configurable pumps the same day the order is placed.  Rather, most configurable pumps require a lead time of 3 days to 2 weeks.  Listed below are the common lead times required by the manufactures listed on this website.

Pulsafeeder: 3 days
ChemTech: 3 days
Mec-O-Matic: 3 days

 

Shipping
We ship products via UPS and USPS.  Contact us if you have a shipping preference.

Drop-shipments from the manufacturer are made through the shipping service of their choice.  If you have a shipping preference, we will pass that preference to the manufacturer.  We cannot guarantee they will adhere to the shipping preference.   Deliveries to Home or Business addresses in most cases are sent with NO SIGNATURE REQUIRED - this means that the shipping company will leave the package at your door or in a convenient location when no one is present at the time of delivery. If you require a signature, please add a note during checkout process.

 

Returns & Exchanges
All products purchased through Metering Pump USA, Inc. can be returned for a refund or exchange within 30 days from the date of shipment. There will be a 25% restocking fee for all money back requested returns. There is no restocking fee for exchanges or in-store credits unless item is special order or non-stock.

All returned products must be in new condition. We reserve the right to refuse returns that are damaged, scratched or in worn condition. We also reserve the right to refuse items with missing parts or damage due to misuse or mishandling. Items that have been modified from their original factory design are not returnable. We will also not accept items where the warranty has been invalidated by their respected manufacturer. You must return the product to us in its original or equivalent packaging, pre-pay all shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. Any returns sent back freight collect will be refused.

All returns and exchanges require a Return Materials Authorization number (RMA#). Please call (404) 641-6867 to receive an RMA #. In some circumstances, we may ask you to ship the return directly to the original manufacturer. MeteringPumpsUSA.com is not responsible for shipping charges to or from the manufacturer or to or from our facility on warranty items. Items returned without a Return Materials Authorization written clearly on the box will be refused and returned.

We will directly refund to your credit card within 30 days after receiving your return.

 

How to Return Merchandise
All returns must be accompanied by an RMA number (Return Materials Authorization) and your Order Number. Please package the product(s) to be returned with both numbers on the shipping box where it will not be covered by a label, and ship to the following address:


Attn: Returns
Metering Pumps USA
68 The Promenade
Newnan, GA 30265

 

Concealed Damage
Sometimes damage during shipping cannot be detected until product(s) are removed from packaging and/or installed. If concealed damage is detected, it is very important to act immediately. Purchaser needs to file a damaged merchandise claim with the shipping company, and notify us or product manufacturer (if product was shipped directly from manufacturer, see product manual for details) of the damages.

Incomplete or damaged orders must be reported within 5 days.

 

Special Order Items
Special order items are not returnable.

 

Canceled Orders Policy
An order can be cancelled prior to shipping with no additional fee.  If your order has already been shipped, you will not be able to cancel your order but you may refuse delivery of the shipment.

If you refuse delivery of a shipment, you will be credited for the price of the product(s) ordered minus shipping charges.  If your order has already been shipped, PLEASE REFUSE DELIVERY, AND FOLLOW THE RETURN POLICY ABOVE!

A 25% re-stocking fee may be applied if the refused shipment contains items that are not readily resalable.

 

Warranty
All our products include a standard manufacturer warranty.  See below for specific manufacturers warranty.  Metering Pumps USA, LLC is a passive reseller and does not personally warranty any of the products in which it sells.

We will gladly assist you with warranty returns to the manufacturers listed on this website.  However, we reserve the right to refer you directly to the manufacturer for help with warranty issues or returns.

 

Warranty information for each of our manufacturers:

* Pulsatron / Chem-Tech / Mec-O-Matic

 

Warranty Returns & Repairs
It is the responsibility of the customer to pay for all shipping on any warranty returns or repairs.  If the repair on a non-warranty item is performed by the original manufacturer, the customer is still responsible for repair costs and frieght even though they are not billed directly by the manufacturer.  Metering Pumps USA, LLC. reserves the right to request a credit card number prior to any non-warranty repairs.   If the original manufacturer deems a repair unwarrantable for any reason, Metering Pumps USA, LLC. is not responsible for repair bills.  A credit card number will be requested before the repair of an unwarrantable item.

 

Sales Tax
State Sales tax will be charged on all orders delivered within the State of Georgia.  There is no sales tax on orders delivered outside of the State of Georgia.

If you are GA sales tax exempt, it is your responsibility to fax your resale tax exempt certificate to us at 888-414-1415.

 

Copyright
MeteringPumpsUSA.com is a trademark of Metering Pumps USA, LLC.

All other products mentioned are registered trademarks or trademarks of their respective companies. 

Proprietary contents contained herein are the sole property of Metering Pumps USA, LLC and may not be reprinted, reproduced or transmitted in any form without written permission.  

Use of this website is for the sole purpose of placing an order with or through MeteringPumpsUSA.com, or using this site as a shopping resource.  Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission from Metering Pumps USA, LLC is strictly prohibited.  Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Metering Pumps USA, LLC, Tyrone, GA, USA.  Copyright © 2014, ALL RIGHTS RESERVED.

 

Images
We do our best to keep all of our images correct and up to date. Of the thousands of products offered on this site, there may be 2 or 3 images at any given time that are out of date because the manufacturer has released an improved version before we have received the updated image.  We are not responsible for items purchased based solely on photos and images located on this website.

 

Typographical Errors
All information presented is based on data believed to be reliable.  In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Metering Pumps USA, LLC shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price.  Metering Pumps USA, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged for the purchase and your order is canceled, Metering Pumps USA, LLC shall promptly issue a credit to your credit card account in the amount of the incorrect price.

 

Product Suitability
Seller makes no warranty, expressed or implied, concerning any product, the merchantability or fitness thereof.  Determination of suitability of product for uses and applications contemplated by purchaser shall be the sole responsibility of purchaser.  It is a responsibility of the purchaser to find a correct pump, device or item for their situation. We may offer explanations or recommendations on common technologies and solutions to common problems. However we do not know the specific variables surrounding the requirements, plumbing codes, installation requirements, situation or context of the application. 

 

Liability
Metering Pumps USA, LLC is a passive reseller and does not share liability with the manufacturer(s) for damages caused by faulty products or the installation of such products.  Purchaser and/or consumer agree to hold Metering Pumps USA, LLC, its parent company, officers and affiliates harmless for any damages caused by improper system manufacture, design, or installation. The purchaser/consumer assumes all responsibility for the use of any product sold on or by MeteringPumpsUSA.com, Metering Pumps USA, LLC and its affiliates.

Purchaser is responsible for following any local and state regulations and plumbing codes pertinent to the purchase, installation and operation of our products.

 

LIMITATIONS OF LIABILITY
Seller’s liability to Buyer on any claim of any kind, including negligence, with respect to the goods or services delivered hereunder, shall in no case exceed the price of the ordered goods or part hereof which gives rise to the claim. IN NO EVENT SHALL SELLER BE LIABLE TO BUYER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, NON-DELIVERY, SERVICING, USE OR LOSS OF USE OF THE GOODS OR ANY PART THEREOF, OR FOR ANY CHARGES OR EXPENSES OF ANY NATURE INCURRED WITHOUT SELLER’S WRITTEN CONSENT, EVEN THOUGH SELLER HAS BEEN NEGLIGENT, AND BUYER INDEMNIFIES AND HOLDS SELLER HARMLESS FROM ANY AND ALL SUCH CLAIMS OF DAMAGE BY BUYER OR OTHERS. IN NO EVENT SHALL SELLER’S LIABILITY UNDER ANY CLAIM MADE BY BUYER UNDER THIS AGREEMENT OR OTHERWISE EXCEED THE PURCHASE PRICE OF THE GOODS IN RESPECT TO WHICH DAMAGES ARE CLAIMED.

 

Other Conditions
The Terms and Conditions on this page will supersede any terms and/or conditions you include with any purchase order, regardless of whether Metering Pumps USA, LLC signs them or not.  Acceptance of delivery of any product constitutes purchaser's acceptance of this agreement and subject’s purchaser to its contents.  We reserve the right to make changes to this site and these Conditions at any time.

 

Agreement
Any purchaser of merchandise from Metering Pumps USA, LLC pursuant to this Internet site agrees that any and all claims and controversies regarding the sale of merchandise to said purchaser(s) shall be subject solely to the jurisdiction of the Court of the State of Georgia.

Last Updated: 3/27/2014

 
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